Welcome to the privacy and cookies policy of Natch

Your privacy is important to us.

Our commitment to safeguarding your privacy online is extremely important. We understand that entrusting personal information is a matter of trust, and we take this responsibility seriously. We recognize your expectation that the personal information you share with us will be handled with care and not used in ways you wouldn't anticipate. Natch is dedicated to not disclosing your personal information to third parties for marketing purposes.

Additionally, we will only send you communications about news or offers if you have expressly indicated your willingness to receive them.

For your convenience, we have outlined the key sections of our policy below. Periodic updates may occur, so we recommend checking back regularly to view the latest version of our policy.

What Information Might We Collect About You?

The information we gather from you depends on your activities on the Site, whether you are logged in, and if you are making a purchase.

We may collect and process the following information:

  • Details provided by you in forms on the Site, including your name, email address, postal address (including zip code), and telephone number. This includes information provided when registering as a user, subscribing to a service, uploading or submitting material, or requesting information.
  • User credentials like your user-name, password, and other log-in details associated with an account sign-in facility.
  • Transaction details made through the Site.
  • Credit card details for online purchases, such as card type, cardholder name, long card number, expiry date, and CV2 number.
  • Changes to your account details, including address changes.
  • Ratings you provide for products on the Site.
  • Information about successful referrals to the Site.
  • Communications sent to us, such as reporting problems or submitting queries, concerns, or comments about the Site or its content.
  • Survey responses for research purposes, if you choose to participate.
  • Details of your Site visits, the resources you access, and downloaded data.

Providing this information is voluntary, but failure to do so may limit access to certain services.

How Do We Use Your Information?

We utilize the information you provide to:

  • Process your orders and deliver requested services and information through the Site.
  • Administer your account.
  • Verify and conduct online financial transactions where applicable.
  • Provide order and billing information.
  • Analyze purchase trends to recommend additional products.
  • Audit data downloads from the Site.
  • Enhance the Site's layout and content based on user preferences.
  • Identify previous accounts to prevent fraudulent activity.
  • Identify Site visitors.
  • Conduct demographic research and track sales data.
  • Send information about our products and services that may interest you, provided you have not objected to such contact.

You have the option to opt-out of receiving communications by contacting us using the details at the end of this policy or following instructions in the Marketing section.

Additional Information

When you visit the Site, we may automatically collect additional information, including the type of internet browser you use, the website from which you arrived at the Site, and your IP address (a unique identifier for your computer). This information aids in providing effective service, collecting demographic data, detecting fraud, identifying server issues, and administering the Site.

Our Use of Cookies

Cookies are small pieces of information issued to your computer during website visits, tracking and storing data about your site usage. Some cookies last only during your web session, expiring when you close your browser, while others remember you for subsequent visits. Cookies don't personally identify users but aid in website functionality.

We use cookies for:

  • Essential session management.
  • Recognizing prior visits and registered members.
  • Customizing promotional layout/content.
  • Collecting statistical information to improve the website(s).

You can disable cookies in your browser settings, but note that this might affect your full use of the Site, including special offers and vouchers.


If you've provided an email address, we associate it with your browsing and purchase history, enabling us to send email alerts and connect with other contact information you've shared.

Marketing Communication

Your email address will be included in our regular email update service if you've agreed to receive such emails. Periodically, we may contact you by post (if indicated as acceptable) with information on special offers or events related to our products or services. To stop receiving updates or marketing info, adjust your preferences in the My Account section of the Site.

If you initially agreed to receive marketing material but change your mind, you can opt out at any time. Please note that you may continue to receive some information up to 1 day after updating your account.

You can unsubscribe from marketing emails using the Contact Details below.

Editing and Canceling Your Account

Access 'My Account' on any page to update and correct personal details gathered during subscription. Certain information is retained after account closure for accounting, taxation, and legal purposes.

External Links

The Site may link to external websites. We assume no responsibility for their privacy practices or content. Review privacy policies on those sites before agreeing to their terms or using them.

Information Sharing and Disclosure

We are committed to safeguarding your personal information and will not disclose it without your consent unless required by law or for service-related operations. Your information may be shared in case of reorganization or sale to a third party, where it would be transferred to the reorganized entity or third party.

Affiliate program participants receive aggregate customer information for program purposes only. Analyses of customer data may be shared with partners, advertisers, and third parties, but never in a way that personally identifies specific customers.


We employ technology, security features, and strict internal guidelines to protect your personal information from loss, alteration, unauthorized access, or misuse. Our security and privacy policies are regularly reviewed and enhanced.

While we make efforts to secure your information, internet transmission is not entirely secure. Transmitting information to us is at your risk.

Your account information is password-protected, and you play a role in maintaining security by keeping your password confidential. If unauthorized account use is suspected, please notify us immediately.

Access to personal information is limited to key personnel. Always close your browser, especially on shared or public computers.

Storage of Your Information

Personal information is processed and stored on secure servers, sometimes transferred to our other offices or third parties mentioned previously.

Your Rights

Upon request, we provide a no-cost copy of your information. You also have the right to correct errors and prevent the use of your personal information for direct marketing.

Contact Details

For questions or concerns about this privacy and cookies policy, contact our Privacy Officer via post or email at hello@natch.in.

Compliance Officer

The Company has appointed Carolyn Arakal as the compliance officer to undertake the responsibility to comply with Consumer Protection Rules, the Consumer Protection Act, 2019, the SDPI Rules and any other legislations applicable to the Company in relation to the e-commerce platform operated by it.

The compliance officer may be reached out at carolyn@natch.in +91 89282 20495

The company has appointed Mr. Matthew Taff as the Nodal person and can be reached out at matt@natch.in +91 93246 33361

Contact Information

Address: Natch Products and Services Private Limited Pvt. Ltd, Liberty Cinema Building-4th floor, Vitthaldas Thackersey Marg, Marine Lines, Mumbai Maharashtra 400020
EMAIL: hello@natch.in
Phone: +91 8928220495